We're Here To Help
Have a question or special request? Take a look at our FAQ below, or contact us for help with orders, products, or collaborations.
We're always happy to hear from you.
Frequently Asked Questions
Where is Nest & Bird based?
On the beautiful Mornington Peninsula in Victoria, Australia. All orders ship from Mount Eliza.
How quickly will my order be sent?
Orders are usually dispatched within 1–2 business days from the Mornington Peninsula, Victoria.
Do you offer gift wrapping?
Yes. Complimentary gift wrapping is available on many items and can be selected on the product page before checkout.
Can I send an order directly to someone as a gift?
Absolutely. Simply enter their delivery details at checkout and we’ll make sure it arrives beautifully wrapped, without pricing included.
How much is shipping?
We offer free shipping Australia-wide on orders over $150. Shipping is calculated at checkout for smaller orders based on size and location.
What if I change my mind?
We understand sometimes things don’t work quite as expected. We accept returns on eligible items within 14 days of delivery, provided they are unused and in original condition.
What if my item arrives damaged?
Please contact us within 5 days of delivery with photos of the damage and we’ll organise a replacement, refund, or store credit as quickly as possible.
