Refund policy

We hope you love your purchase, but if something’s not quite right, we’re here to help. Every piece is packed with care, and we want you to feel completely confident shopping with us.

Change of Mind

We understand, sometimes things just don’t suit your space the way you imagined. If you change your mind, you’re welcome to return your item for a refund, exchange, or store credit within 14 days of delivery, provided it’s:

  • In original condition and packaging

  • Unused and unwashed

  • Returned with proof of purchase

Refunds are processed back to your original payment method once your return is received and approved.
Please note that return postage is at the customer’s expense.

Faulty or Damaged Items

Every order is carefully checked before it leaves our hands, but if your item arrives damaged or faulty, please get in touch within 5 days of delivery.

Please reach out via our Contact Form with your order number, a brief description, and photos of the issue — we’ll arrange a replacement, refund, or store credit (your choice) as quickly as possible.

Exclusions

For hygiene and safety reasons, the following items can’t be returned or refunded unless faulty:

  • Sale or clearance items

  • Custom or personalised pieces

  • Gift cards

  • Perishable goods (e.g. food items, plants)

How to Return

  1. Contact us via our Contact Form with your order number, product name, and reason for return.

  2. We’ll reply within 24–48 hours with next steps and return instructions.

  3. Once received, we’ll process your refund, credit, or exchange within 7–10 business days.

Please keep your tracking details, as we can’t take responsibility for items lost or damaged in return transit.

Our Promise

Shopping small should always feel personal, kind, and fair.
We stand by the quality of every piece and will always do our best to make sure you’re delighted with your order.
If something isn’t right, we’ll fix it, quickly and with care.

In Accordance with Australian Consumer Law

Nest & Bird complies with the consumer guarantees set out under Australian Consumer Law.You are entitled to a replacement, refund, or repair if a product is faulty, unsafe, or not as described.

Nothing in this policy limits your rights under Australian law.